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Author: Professional Technician Staff

  • Survey finds almost half of repair shops impacted by technician shortage

    Survey finds almost half of repair shops impacted by technician shortage

    A new survey of repair shop owners finds that almost half of those responding said the shortage of skilled technicians has a “moderate to highly significant impact” on their businesses.

    Of the 46% of the 514 shop owners surveyed by PartsTech who expressed the sentiment, 20% said the technician shortage had a “highly significant impact” on their businesses, and another 23% said it had a “moderately significant impact”.

    Another 38% said the shortage had a “slightly significant impact” while just 18% said they felt “no significant impact at all”.

    The online parts and tire platform that connects repair shops with more than 225 suppliers issued those and other results recently in its The State of General Auto Repair Shops in the United States. The 43-page report also includes details on shop revenue, staffing, technician hiring and retention, and average shop size and the number of vehicles serviced each day.

    According to the survey, over half – 58% – of repair shops have between three and six bays.

    The survey also found shops, on average, service 2.2 vehicles per bay per day. This means that the average 6-bay shop services approximately 13 vehicles per day.

    On average, shops have 0.7 technicians per bay. This suggests most shops operate with fewer technicians than bays. That means  a typical six-bay shop likely has four to five technicians, according to the survey.

    Here are the other highlights:

    What do you believe is the primary reason for the technician shortage in your area?

    • 20% Competition from other industries
    • 18% Negative perception of the profession
    • 18% Low compensation
    • 13% Lack of awareness of the profession
    • 10% Inadequate benefits
    • 6% Lack of career advancement opportunities

    Which strategies do you find most effective for attracting new technicians?       

    • 76% Offering competitive wages
    • 36% Offering enhanced benefits
    • 34% Offering flexible work hours
    • 32% Having premium tools/diagnostics
    • 32% Providing training/certification opportunities
    • 25% Recognizing/rewarding achievements

    Which strategies do you find most effective for retaining technicians?

    • 69% Creating a positive work environment
    • 57% Offering competitive pay/benefits
    • 49% Promoting work/life balance
    • 28% Supporting flexible schedules

    How important is career pathing to retaining technicians at your shop?

    • 27% Moderately important
    • 26% Very important
    • 18% Slightly important
    • 16% Extremely important
    • 14% Not important

    Do you provide clear career path opportunities for technicians in your shop? 

    • 50% Yes, but it is informally based on individual discussions
    • 26% No, but we’re considering this
    • 14% No, and we’re not considering it
    • 10% Yes, we have formalized a structural path and defined roles

    How oen do you discuss career advancement opportunities with your technicians?

    • 44% Occasionally (0nce or twice a year)
    • 25% Rarely (Less than once a year)
    • 18% Regularly (Quarterly or more often)

    What types of career development opportunities do you o
    er technicians?

    • 48% Advancement training and certification
    • 46% Specialization in specific repair or diagnostics
    • 42% Cross-training in different roles
    • 37% Regular performance reviews with feedback

    Does your shop have an apprenticeship program for technicians?

    • 36% No, but we’re considering it
    • 28% No, and we’re not considering it
    • 26% We have one or more apprentices but no formal program
    • 9% Yes, a formal program
  • Wyoming shop offers $3,000 sign-on bonuses for technicians

    Wyoming shop offers $3,000 sign-on bonuses for technicians

    Addressing a critical nationwide shortage of qualified diesel technicians, Aaron’s Semi Repair Inc., a family-owned diesel repair facility in Rock Springs, Wyoming, recently launched a competitive hiring initiative. 

    Offering a $3,000 sign-on bonus, competitive pay, and weekends off, the company seeks to attract experienced diesel technicians eager for career advancement and improved quality of life.

    Aaron’s Semi Repair’s initiative directly addresses the technician shortage by offering superior compensation, strong work-life balance, a  relocation package designed to attract top talent.

    “Our hiring campaign is a direct response to the growing national shortage of skilled diesel technicians,” said Aaron Ledford, owner of Aaron’s Semi Repair. “We are committed to offering an unmatched working environment, recognizing that our success is driven by attracting and retaining exceptional talent.”

    Key Benefits Include:

    • Competitive compensation: Up to $35/hour with comprehensive benefits, including health, dental, and vision insurance, and retirement plans
    • Work-life balance: Guaranteed weekends off, fostering a healthy balance between work and family life
    • Relocation assistance: Support provided for qualified candidates moving to Rock Springs, Wyoming
    • Rock Springs, known for its vibrant community and outdoor recreation, offers an attractive lifestyle for technicians and their families, including affordable housing, excellent schools, and no state income tax.

    Candidates interested in joining Aaron’s Semi Repair can apply directly through Indeed, or text Nicole at 307-354-7230 for more information.

    Aaron’s Semi Repair, founded in 2006, specializes in comprehensive diesel truck and trailer repair services, including 24/7 mobile assistance. 

  • Four Star Freightliner expansion adds 8th location

    Four Star Freightliner expansion adds 8th location

    Four Star Freightliner recently announced the opening of its eighth dealership location in Georgiana, Alabama, expanding its reach to better serve customers in Butler County and surrounding areas. Georgiana is located along Interstate 65 about 60 miles southwest of Montgomery.

    The new facility officially opened its doors on April 1. It is strategically located off I-65 at 200 Industrial Park Drive. 

    The company said this new location will provide drivers and fleet owners with a convenient, full-service location for repairs, maintenance, and parts, saving them valuable time and miles.

    “We are very excited to be opening a location in the community of Georgiana,” said Jerry Kocan, dealer principal of Four Star Freightliner. “We are also proud to be sending two of our very best diesel technicians from our Montgomery location who reside in that area to open this store — Chris White and Durrell McKinnon. This is our fourth location in Alabama and our eighth overall. Customers should expect the same Four Star service with certified and trained team members.”

    The opening of the Georgiana location aligns with Four Star Freightliner’s mission to provide high-quality service and accessibility to commercial truck drivers across the Southeast, according to the company. 

    Since its inception, Four Star Freightliner has expanded from its original locations in Montgomery and Dothan, Alabama, growing to include locations in Georgia and Florida to better serve the needs of the region. This latest addition reaffirms Four Star’s commitment to excellence in the trucking industry, according to the company.

    Four Star Freightliner is known for its family-oriented culture, experienced leadership, and commitment to exceptional customer service. The company’s team of highly trained technicians, now including those at the new Georgiana location, ensures that customers receive reliable and efficient service to keep their trucks on the road.

    Four Star specializes in service for Class 6, 7 and 8 trucks and has 24-hour roadside service. The company’s technicians are Detroit Diesel and Cummins engine certified.

  • Search is on for Best Young Tech

    Search is on for Best Young Tech

    Nominations are open for the 2025 Best Young Tech Award, presented by Motor Age. They’re looking for bright technicians between the ages of 21 and 35 “who are moving the industry forward and are passionate about their work,” according to organizers.

    Candidates can nominate themselves, or be nominated by someone else.

    Qualifications to be considered for Best Young Tech include:

    • Technicians must be between the ages of 21 and 35.
    • Candidates must have at least two years of professional industry experience.
    • Technicians must be ASE-certified
    • Candidates should show evidence of career development, innovation in their role, technical or educational achievements, community service, and/or importance in the shop where they work.

    The grand prize winner receives:

    • A feature profile story in the October issue of Motor Age magazine
    • A trip to the 2025 AAPEX and SEMA Show in Las Vegas
    • Presentation of the Best Young Tech Award at AAPEX
    • Tool and equipment prizes from the contest sponsors
    • An award plaque and uniform patch

    Nominations close on June 5, 2025.

    A panel of industry professionals will judge all candidates.

    The search is sponsored by Automotive Service Excellence, NexPart Multi-Seller, and Motor Age training.

  • Volvo’s new VNR designed for regional hauls

    Volvo’s new VNR designed for regional hauls

    Volvo Trucks North America recently launched its all-new Volvo VNR, delivering what the company calls “the safest, most versatile, and fuel-efficient solution purposefully designed to reshape the regional haul market.” 

    Featuring a 90 percent redesign over the previous generation truck, the all-new Volvo VNR integrates the latest proprietary safety systems from the ground up. The VNR is optimized for shorter-range operations, with a tighter turning radius ideal for navigating urban routes, while having the versatility to carry out long-haul operations when called upon, according to the company. 

    Advanced safety, connectivity, maneuverability, and visibility features further enhance its capability, making it well suited for areas with heavy pedestrian activity. 

    Production will take place at the Volvo Trucks New River Valley Plant in Dublin, Virginia, with sales starting in the coming months.

    Versatility and Customization

    The new Volvo VNR state-of-the-art configurator helps fleets customize the ideal truck for their operations, including selecting the cab model, trim level, and designated technology and driver amenity package. The all-new Volvo VNR was developed with versatility in mind and is available in a variety of Class 8 configurations, including 4×2, 6×2, and 6×4 tractors, as well as straight trucks with multiple body types.

    24-Volt Electrical Architecture

    As part of its 90 percent redesign, the all-new Volvo VNR incorporates the 24-volt electrical architecture that was introduced with the all-new Volvo VNL. The 24-volt architecture allows for faster and more accurate diagnostics, minimizing battery and electrical failures. Its design incorporates lighter components and more reliable, serviceable wiring harnesses, reducing wear and tear due to the lower amperage while ensuring maximum operational efficiency.

    Safety Innovations

    The all-new Volvo VNR features the proprietary Volvo Active Safety Platform, which includes Volvo Active Driver Assist (VADA) with forward collision warning, lane departure warning, adaptive cruise control, and automatic emergency braking. Industry-first safety features such as the E-Call emergency response system and integrated cab-mounted side curtain airbags available on both the driver and passenger side are all part of the latest step in Volvo’s commitment to developing next-generation safety and accident-prevention technologies.

    Fuel Efficiency Improvements

    The all-new Volvo VNR series delivers up to 7.5% improved fuel efficiency compared to the legacy VNR through enhanced aerodynamics, powertrain innovations, and idle reduction technologies reducing fuel costs and emissions for fleets. co-roll technology will disengage the driveline on a downhill grade and let the truck roll for an optimal amount of time to help save energy.

    The wedge-shaped cab of the all-new Volvo VNR guides airflow to balance aerodynamics and cooling. The sleek design eliminates the need for an exterior sun visor, further optimizing airflow over the roof of the cab. The aerodynamic windshield has an aggressive curvature that reduces drag and is bonded to the steel cab for improved airflow over and around the cab. 

    Service and Uptime

    The Blue Service Contract provides predictive maintenance, remote diagnostics, and access to a network of more than 400 Certified Uptime Dealerships, ensuring maximum uptime and efficiency for the all-new Volvo VNR. Certified dealerships now feature concierge service through a designated Fleet Manager who can proactively schedule service visits for a time that is convenient for a fleet’s operation, ensuring that every visit is as smooth and efficient as possible. The Fleet Manager coordinates all needed service for campaigns, recalls and software updates, allowing fleets to focus on their core business.

    Connectivity

    Volvo Trucks delivers one of the most connected Class 8 trucks in North America, offering advanced connectivity solutions that reduce total cost of ownership while enhancing productivity. The Volvo Connect portal and MyTruck App give fleets comprehensive vehicle data, remote access, and precise control over operations. With the MyTruck App, drivers can remotely monitor fluid levels, check lamp status, and adjust settings directly from their smartphone, ensuring optimal performance and convenience.

    Volvo Connect is a simple, convenient portal where fleets can analyze near-real-time data such as location reporting, route analysis, pending remote programing updates, fuel economy, and driver safety information such as cruise control use, harsh braking incidents, and seatbelt use. 

    Maneuverability and Efficiency

    When spec’d with Adaptive Loading, the all-new Volvo VNR includes an innovative 6×2 lift axle designed to optimize fuel efficiency and performance. Adaptive Loading balances the weight between the axles when the truck is heavily loaded, and at an appropriate point, the non-drive front axle automatically lifts, reducing friction and saving fuel. During lighter hauls, Adaptive Loading improves traction by transferring more weight to the rear axle.

    Powertrain

    The key to great fuel efficiency is choosing an engine and transmission that is customized to a customer’s operations. Powertrain enhancements on the all-new Volvo VNR account for nearly 30 percent of the fuel efficiency improvement. The next-generation D13 VGT engine features design enhancements to drive greater fuel savings. There are several ratings available for the all-new Volvo VNR with the VGT engine, ranging from 405-455 HP and 1450-1850 lb-ft. Two additional low-NOx engine ratings are available for the D13. Customers can also select the D13 Turbo Compound engine, which harnesses a waste heat recovery system to capture lost energy in order to maximize engine efficiency. When paired with Volvo’s I-Torque package, the D13 Turbo Compound engine provides versatility for fuel efficiency and performance.

  • New Diesel Handheld 2.0 delivers powerful diagnostic features

    New Diesel Handheld 2.0 delivers powerful diagnostic features

    Diesel Laptops recently announced the arrival of the Diesel Handheld 2.0, an all-in-one diagnostic device built for heavy, medium, and light-duty vehicles. Designed to stand up to harsh shop environments, the Handheld 2.0 is designed to help technicians quickly identify and solve problems.

    The Diesel Handheld 2.0 delivers diagnostic features such as reading and clearing fault codes, viewing live vehicle data, and performing DPF regens on all commercial truck engines including Cummins, Detroit Diesel, Hino, Isuzu, Mack, Volvo and others. These capabilities mean technicians can pinpoint issues faster, minimize costly downtime, and boost customer satisfaction by providing efficient, reliable service.

    Diagnosing a vehicle is only half the battle, which is why users can obtain an account from Diesel Repair to access free repair information for every fault code that exists.

    Technicians also need easy-to-use equipment that won’t slow them down. That’s why the Diesel Handheld 2.0 comes equipped with adapters for J1939, OBDII, and 6-pin connections, letting you work on any commercial truck without needing extra tools. An intuitive touchscreen puts all the information you need at your fingertips, so you can make informed decisions, and cut through diagnostic complexity.

    The Diesel Handheld 2.0 comes with a free year of updates, so your tool stays ahead of evolving vehicle technologies and remains ready for any new challenges. Even without ongoing subscriptions, this handheld device remains fully functional for life, so you’re never stuck paying for features you don’t need. Plus, expert remote support is just a call away, helping you conquer any diagnostic roadblock with confidence.

    “We developed the Diesel Handheld 2.0 with a single goal in mind: to help technicians diagnose and repair vehicles faster, with less frustration,” said Tyler Robertson, CEO of Diesel Laptops. “Our mission is to deliver reliable, user-friendly tools that keep shops running and customers satisfied, and we’re thrilled to bring this product to market.”

    The Handheld 2.0 will be available soon for $699. For more information on the Diesel Handheld 2.0 or other Diesel Laptops solutions, please contact Diesel Laptops at (888) 983-1975 or visit https://www.DieselLaptops.com

  • Northern Tool + Equipment gives high school girls hands-on introduction to the trades  

    Northern Tool + Equipment gives high school girls hands-on introduction to the trades  

    A group of 50 female high school students from Volusia County’s Career and Technical Education (CTE) programs recently got hands-on experience in the trades at the Sons of Speed vintage motorcycle race.

    The event was part of Northern Tool + Equipment’s Tools for the Trades program, designed to inspire a growing interest in trade careers. The group was guided by female professionals already working in the field.

    The event was held at the new Smyrna Raceway in Florida.

    “Hosting a crew of young women fired up about the trades brought a new energy to the track – serious talent, passion, and a whole lot of hope for the future of this industry,” said Billy Lane, Sons of Speed Founder.

    Students learned from four women thriving in various, in-demand trade careers:

    • Jody Perewitz: Custom painter, land-speed record holder and vintage motorcycle racer
    • Shelly Rossmeyer Pepe: Former Harley-Davidson dealership owner and general manager
    • Marilyn Stemp: Writer, editor & photographer specializing in motorcycle industry media
    • Dystany Spurlock: Female truck driver who also drag races on weekends

    “I know the importance of breaking barriers in male-dominated industries,” said Spurlock. “This event proves women belong in any field they choose.”

    “Giving these young women the chance to see the trades and motorcycle racing up close demonstrates that no industry is off-limits,” said Perewitz.

    The Tools for the Trades program launched in 2021 and addresses the nationwide shortage of skilled tradespeople including professional technicians. The program provides students and educators with access to professional-grade tools and equipment and unique learning opportunities, like track days at Sons of Speed.

    “We’re proud to create opportunities that inspire and equip the next generation of tradespeople to build lasting careers,” says Frank Crowson, Senior Vice President and Chief Marketing Officer of Northern Tool + Equipment.

    Northern Tool + Equipment is a family-owned company serving both DIYers and trades professionals. A leading supplier of more than 100,000 tools and equipment, Northern Tool + Equipment has been in business for over 40 years.

  • TLG Peterbilt – Louisville expansion adds 13 service bays

    TLG Peterbilt – Louisville expansion adds 13 service bays

    The recent enhancements allow the dealership to provide an improved customer experience and increased truck service capacity for its growing customer base.

    The facility, located at 4415 Hamburg Pike in Jeffersonville, Indiana, now includes 30 service bays, a nearly 14,000 square foot parts warehouse and numerous features for customers and employees.

    The renovation and expansion project more than doubled the overall facility size to a total of 52,000 square feet and includes a newly expanded parking lot. The interior upgrades include a combination of modern office spaces, expanded parts warehousing, improved sales areas, and customer amenities including an updated drivers’ lounge with showers and laundry facility.

    The expansion adds 13 service bays, including a wash bay and CNG bay.

    “This renovation is a significant investment in both our customers and employees. We are incredibly proud of this expansion, which provides customers with a first-class TLG facility,” said Glenn Larson, president & CEO of The Larson Group. “TLG is dedicated to providing top-of-the-line dealerships for our customers to support
    their businesses and provide the highest level of service.”

    An open house and customer appreciation event will be held on April 3, 2025, for customers to tour the new space, meet the team and learn more about services offered by TLG Peterbilt – Louisville.