Murphy-Hoffman Company (MHC) recently received six prestigious Kenworth North America dealer awards for its commitment to exceptional customer service and operational excellence.
MHC was named the 2024 Kenworth Parts and Service Dealer of the Year, recognizing service excellence by achieving 100% PremierCare Gold status at all 76 full-service locations. This acknowledges MHC’s commitment to its customers by offering premium services that maximize productivity, including ExpressLane, extended store hours, comprehensive parts inventories, highly skilled service technicians and roadside assistance.
This award is also complemented by MHC’s significant growth in PACCAR Parts purchases and retail sales, ensuring a 97% rate of parts availability at MHC dealerships.
“MHC is committed to investing in our people, facilities, capabilities and inventory to ensure our customers keep their trucks on the road and minimize disruptions to their operations," said Chris Scheel, vice president of aftermarket parts. “Kenworth’s dealer network is the best in the industry and it’s an honor to receive this recognition, especially as we mark our 50th anniversary this year.”
Additionally, MHC’s Kansas City region earned the Kenworth Medium Duty Dealer of the Year Award for its strong medium duty market share, diverse customer base and PremierCare Gold certification at all five locations. This marks the third consecutive win and seventh overall award for the region, covering locations in Columbia, Kansas City and St. Joseph, Missouri, and Olathe and Topeka, Kansas.
“We are honored to receive this award for the third consecutive year. It is a testament to the dedication of our truck sales professionals and MHC’s best-in-class parts, service and body shop teams,” says Corey Murphy, senior vice president and general manager. “MHC’s passion for the Kenworth product line and commitment to providing world-class support to our customers continues to be the foundation of our mutual success.”
MHC Kansas City and Oklahoma were also honored with Kenworth Gold Awards which recognize a select number of Kenworth dealers each year that achieve the highest level of performance in the dealer network. MHC Colorado and Georgia also received Kenworth Silver Awards for excellence in service, sales, operations and facilities.
Murphy-Hoffman Company is a full-service dealership network with 50 years of industry expertise. Starting with just one facility in Springfield, Missouri, MHC Kenworth has grown to more than 130 locations across 19 states, including 82 heavy and medium duty truck dealerships, 34 MHC Truck Leasing locations, 12 Carrier Transicold locations, five TRP locations, MHC RoadReady Center and RoadForce Manufacturing LLC, as well as a wholly-owned finance company, MHC Financial Services.
