Mack Trucks recently performed a comprehensive redesign of its PartsASIST online parts-ordering platform, delivering a modernized user interface, faster performance and new tools designed to simplify the parts-purchasing experience for customers and dealers.

First launched in 2021, PartsASIST provides 24/7 access to Genuine Mack Parts, All Makes products, and the Road Choice and DEX Heavy Duty Parts catalogs – serving Mack truck owners through a single online storefront. The latest update introduces an overhauled user interface and user experience built around customer feedback, with improvements spanning search functionality, product display, order management and real-time inventory visibility.

“This redesign represents a significant step forward for PartsASIST and for how our customers interact with the Mack parts ecosystem,” said Rich Greenhill, vice president of aftermarket and solutions, Mack Trucks. “We took a hard look at the entire user journey and rebuilt the experience from the ground up – faster load times, cleaner navigation and a more intuitive layout that helps customers find and order the right part with fewer clicks.”

Mack said the key enhancements to the PartsASIST platform include:

• Modernized Interface: A clean, contemporary design with improved navigation and responsive layout across desktop and mobile devices.
• 360-Degree Product Views: Enhanced product pages with detailed imagery, specifications and alternative product suggestions to support confident purchasing decisions.
• Real-Time Inventory Visibility: Live warehouse-level stock availability, enabling customers to verify parts are in stock before placing an order.
• Streamlined Order Management: A redesigned order-tracking dashboard with enhanced filtering, related-order linking and simplified request-for-quote workflows.
• Improved Search and Filtering: Faster search results with expanded vehicle and fleet filtering options, including chassis series, VIN and unit name lookup.

The updated platform retains PartsASIST’s core capabilities, including fleet management tools, quick-order functionality and integration with the Mack dealer network across the U.S. and Canada. Customers can continue to access special pricing, fleet-specific part numbers and promotional offers through their existing accounts.

The redesigned PartsASIST platform is available now at https://www.macktrucks.com/parts-and-services/parts/partsasist/. Mack truck owners and dealers can register for access or log in with existing credentials. A video with more information on how to use the website is available on YouTube.